Shipping policy

Shipping Policy

Waiting on an order is the worst part of buying online, so we've built our fulfillment process around speed, reliability, and careful handling. Below is everything you need to know about how your package gets to you.

When We're Available

You can reach our support team during these hours:

Monday – Friday: 9:00 AM – 9:00 PM
Saturday: 10:00 AM – 10:00 PM
Sunday: Closed

Destinations We Serve

Shipping is available throughout the United States — all 50 states, PO Boxes, and APO/FPO military addresses included.

We don't ship outside the US right now, though we may add more destinations down the road.

How Orders Are Processed

Orders that come in ahead of our daily cutoff are usually packed and handed off to the carrier the same business day.

Saturday orders go out either that day or on the following business day, depending on when carriers make their pickups.
Anything received after hours, on a Sunday, or over a holiday enters processing on the next business day.
Pre-order items ship 1–2 business days after the product's official release date. Bear in mind that release dates come from manufacturers and can move without warning.

Free Shipping

Standard shipping is free on every order — no minimum spend, no exceptions.

Need it sooner? Expedited options are available at checkout for an extra charge, where offered.

Who Delivers Your Order

We work with established carriers, including:

UPS
USPS
FedEx

Which one handles your package depends on where you are, how big the shipment is, and the service you chose. Tracking is included on every order we send.

How Long Delivery Takes

Once your package leaves us, expect roughly:

Service	Estimated Transit
Standard Shipping	3–7 business days
2-Day Shipping	About 2 business days
Next-Day Shipping	About 1 business day

These are estimates rather than guarantees. Weather, carrier backlogs, holidays, and other events outside our control can push delivery later than expected.

Following Your Package

We'll email your tracking number as soon as the order ships.

Registered account holders can also check order status and tracking at any time by signing in.

Anything unclear about your shipment? Email us at Contact@CardRelic.com and we'll take a look.

How We Pack

Every order is packed with care so it survives the trip. Depending on what you've ordered, we may use:

Bubble wrap for protection
Sturdy, reinforced boxes
Void fill such as air pillows or packing paper
Extra handling labels where the contents call for it

Damaged or Missing Shipments

If your order shows up damaged, hold on to all the packaging and photograph the following clearly:

The outer shipping box
The damaged item itself
The packing materials inside

Then get in touch within 48 hours of delivery so we can put things right.

If your package hasn't turned up, and it's been more than 7 business days past the estimated delivery date, contact us. We'll open an investigation with the carrier on your behalf.

Address Accuracy

Making sure your shipping address is correct is up to you at checkout. When a parcel comes back to us because the address was wrong or incomplete, we may need to charge additional shipping to send it out again.